'I really appreciated the fact that you got the flowers to the location before the viewing. The services were not arranged at the time of the order so I was hoping that you would take the initiative to know more about the arrangements or find out about them. Thank You.'
'The arrangements I requested were lovely and much appreciated.'
'Thanks for the delivery advice. As it all worked as it says on the 'tin' I can't see how you can improve. Many thanks'
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